Refund policy

RETURNS AND EXCHANGES

If you are not satisfied with your purchase, you are welcome to return it within 14 days. This means that you can send back unworn and undamaged items. The items must be folded nicely and in its original packaging. If your return is not approved a handling cost of 10% of the value of your return will be charged. Return shipping cost is at the customer's expense.

You find more information on your delivery note on how to proceed. Your refund will be credited within 30 Days after approval. Items that are returned in an unsalable condition will not be refunded. 

If you are outside of the EU you need to contact online@nygardsanna.se and we will help you with a return ticket for your return.

If you wish to exchange to another size or colour we ask you to make a new order. We offer free return/exchange in our nygårdsanna stores.

RECLAIMS

If an item is not in the condition it is supposed to be, please contact online@nygardsanna.se and we will help you.